> -----Original Message-----
>
> From: me to Oxo
> Sent: Thursday, June 18, 2009 1:10 PM
>
> To: Info
>
> Subject: OXO Issue with a Product
> COMPANY:
>
> PHONE: --
>
> PRODUCT NAME:
>
> ORDER NUMBER:
>
>
>
> REASON: Issue with a Product
>
> USER MESSAGE:
>
> Have the springs in the stainless
> steel tongs been
> updated at all? I have the 3 piece tong set and all of
> the springs have rusted
> and broken. The rest of the tong and grip is in perfect
> condition. If the
> springs were made from stainless steel these tongs would
> last alot longer.
>
--- On Thu, 6/18/09, Info <
info@oxo.com> wrote:
> From: Info <
info@oxo.com>
> Subject: RE: OXO Issue with a Product
> To: me
> Date: Thursday, June 18, 2009, 1:15 PM
>
>
>
> Thank you for contacting the OXO
> Consumer Care Center.
> Your information will be shared with our Quality Control
> Department for
> review. We value you as a customer and sincerely
> apologize for the
> inconvenience you have experienced with our product.
>
>
>
> We do not
> ship outside the US, so
> if you are located outside the US you will need to contact
> the Distributor in
> your country. Please refer to the contact us section,
> international inquiries
> at
www.oxo.com
>
>
>
>
>
> We guarantee everything we
> make! If for any reason
> you are not satisfied with an OXO product, you may return
> it for replacement,
> exchange, or refund (please include
> receipt for refunds), which will be issued as soon
> as we receive you
> return. Or you may choose to return it to the retailer
> where you purchased it
> for a more expedient resolution.
>
>
>
>
>
>
> Please complete the attached form, and
> send the product to
> the address listed. For shipping and testing
> purposes, kindly ensure the
> item is cleansed and packaged safely. Please also
> specify your preference
> of a refund, replacement, or exchange. If you prefer
> an exchange please
> include the item number of the new product, and ensure the
> item is of equal or
> lesser value.
>
>
>
>
>
>
>
> We are always happy to assist
> you! Thank you for being a
> valued consumer!
>
>
>
> Consumer Care Center ￭
> Monday through Friday ￭
> 8:00am-5:00pm EST ￭ 800-545-4411
>
> Thank You,
>
> Angie
>
> OXO Consumer Care Center
>
> 1331 South Seventh Street
>
> Chambersburg,PA 17201
-----Original Message-----
From: me to Oxo
Sent: Thursday, June 18, 2009 4:01 PM
To: Info
Subject: RE: OXO Issue with a Product
Thank you for the response. However, these tongs are a couple years old and the receipts are long gone. You will still warranty them?
Thanks.
For replacement only as a courtesy for a Loyal OXO consumer.
We are always happy to assist you! Thank you for being a valued consumer!
Consumer Care Center ￭ Monday through Friday ￭ 8:00am-5:00pm EST ￭ 800-545-4411
Thank You,
Angie
OXO Consumer Care Center
1331 South Seventh Street
Chambersburg,PA 17201
